Privacy Policy

Tinctora respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you visit our website or purchase our products.

Information We Collect

Depending on how you interact with Tinctora, we may collect:

Information you provide: Your name, email address, phone number, billing and shipping address, order details, and information you provide when contacting us.

Payment information: Payment details needed to complete your purchase. Payments are processed through our third-party payment providers. Tinctora does not store your full credit card number on its own servers.

Website and device information: IP address, browser type, device information, pages viewed, referring website, approximate location, and other information about how you use our website.

Order information: Products purchased, order history, shipping details, and information needed to process and support your order.

How We Use Your Information

We use personal information to:

Process and fulfill orders
Process payments and arrange shipping
Send order confirmations, invoices, and delivery updates
Provide customer service and respond to inquiries
Detect and prevent fraud, misuse, and security issues
Improve our website, products, and customer experience
Understand website traffic and how customers interact with our Site
Send marketing and promotional communications where permitted by law and based on your preferences

We collect information directly from you, automatically through your use of our website, and from service providers that help us operate our business.

Cookies & Tracking Technologies

Tinctora uses cookies, pixels, tags, and similar technologies to keep our website working properly, remember preferences, understand website traffic, and measure advertising performance.

These technologies may collect information about your browsing activity, device, and interactions with our website. Some third-party advertising and analytics providers may use these technologies to help us understand and improve our marketing.

You can manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Analytics & Advertising

We may use analytics and advertising services to understand website performance, measure campaigns, and show relevant Tinctora advertising.

These services may collect information such as your IP address, device information, pages visited, and interactions with advertisements. Depending on applicable law and the tools we use, certain disclosures to advertising partners may be considered a “sale” or “sharing” of personal information under California law.

Where required, Tinctora provides applicable privacy choices and opt-out mechanisms.

When We Share Information

We may share personal information with trusted service providers that help us operate our business, including:

Payment processors to securely process transactions
Shipping and fulfillment providers to deliver your orders
Website, hosting, and technology providers to operate our Site
Analytics providers to understand website usage and performance
Marketing and advertising providers to deliver and measure campaigns
Customer service and communication providers to help us respond to you

These providers receive only the information reasonably necessary to perform their services and are expected to handle it in accordance with applicable law.

We may also disclose information when required by law, to protect our rights and customers, prevent fraud, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

Tinctora does not sell personal information for money. However, certain advertising or analytics activities may be treated as a “sale” or “sharing” under applicable state privacy laws.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our products and services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer needed, we take reasonable steps to delete it or securely de-identify it, subject to applicable legal and operational requirements.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Know or access the personal information we collect
Request correction of inaccurate information
Request deletion of your personal information
Obtain a copy of certain personal information
Opt out of certain targeted advertising, sales, or sharing of personal information
Opt out of certain profiling or automated decision-making where applicable
Withdraw consent where processing is based on consent
Appeal a decision regarding a privacy request where required by law
Exercise your privacy rights without unlawful discrimination

California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including rights to know, access, correct, delete, and opt out of the sale or sharing of personal information for certain purposes.

California residents may also have the right to limit certain uses of sensitive personal information where applicable.

If Tinctora uses information for cross-context behavioral advertising, you may have the right to opt out of that activity. Where required, Tinctora will honor applicable “Do Not Sell or Share My Personal Information” requests and recognized opt-out preference signals.

Residents of Other States

Residents of states with applicable comprehensive privacy laws, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, Nebraska, New Hampshire, New Jersey, Maryland, Minnesota, Indiana, Kentucky, Rhode Island, and other jurisdictions where applicable, may have additional privacy rights.

The rights available to you depend on your state of residence and the law applicable to your information. Tinctora will process valid privacy requests in accordance with applicable law.

To exercise your rights, contact us using the information below. We may need to verify your identity before completing certain requests.

Marketing Communications

You may receive transactional emails about your orders, account, or customer service requests.

If you have opted in or where otherwise permitted by law, we may also send promotional emails about Tinctora products, offers, and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email. Transactional and service-related communications may still be sent when necessary to complete or support your order.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Tinctora’s website and products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 13.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When we make changes, we will update the Last Updated date above. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:

Tinctora
Upstride LLC
Cheyenne, Wyoming, USA
Email: help@tinctoralabs.com

We will review and respond to privacy requests within the timeframe required by applicable law.

Last updated: [11.09.2026]