Help Center

Yes. Coverage builds gradually with repeated use rather than all at once.

Most people notice a visible difference around Day 7, with fuller coverage typically developing within 15 to 21 days.

No. Tinctora is a gradual, color-depositing formula, not an instant dye.

Plant pigment is designed to wrap around coarser strands. Results vary by hair type.

Yes. Fully gray or previously colored hair can take a little longer to fully cover. These cases are still covered within our 60-Day Full Coverage Guarantee window.

Tinctora is formulated to avoid a brassy or orange cast. Results can still vary by natural hair color and prior color treatments.

Yes, Tinctora is formulated to blend gray into darker natural shades, available in Black and Brunette Brown.

Match it to your natural pre-gray color. That's the shade Tinctora is built to restore, not a new color, just yours again. Both shades are formulated the same way, without PPD, ammonia, or peroxide.

Tinctora can be used on textured hair. Results may vary based on hair type, texture, and consistency of use.

Yes. Tinctora works the same way on men's and women's hair.

No.

No.

No.

No.

Yes, a 48-hour patch test is recommended before your first full use, since Tinctora contains hair colorants.

Tinctora is formulated without PPD, the ingredient responsible for most hair-dye allergic reactions, along with no ammonia, peroxide, or resorcinol. We still recommend a 48-hour patch test before your first full use.

No.

Tinctora is designed to be used without gloves. Rinse your hands promptly after use to help minimize temporary color residue.

Wipe down wet surfaces after use, as a general precaution with any color-depositing product.

If it lands somewhere you didn't mean it to, a little oil (olive, coconut, or even petroleum jelly) worked in with a cotton pad or cloth lifts it more easily than water alone. The sooner you catch it, the easier it comes off.

Complete a 48-hour patch test first, and discontinue use if you notice irritation.

We recommend checking with your doctor before use during pregnancy or breastfeeding.

Formula A carries the plant pigment that covers gray. Formula B carries liquid keratin and collagen. The dual-chamber bottle keeps both fresh until they dispense and blend together, right when you pump it. Color and care, in the same step.

A warm almond and shea butter scent.

About 10 to 15 minutes, similar to a deep conditioner.

Use it every wash until you reach your desired shade, then 2 to 3 times per week to maintain.

2 to 3 times per week.

About 2 months, based on typical washing frequency.

Yes. Tinctora can be used as part of your regular haircare routine. For best results, use Tinctora consistently as directed and allow the color to build gradually.

Yes. Tinctora can be used on color-treated hair. Use as directed for gradual color buildup. Results vary by hair type, texture, and consistency of use.

You're covered by our 60-Day Full Coverage Guarantee.

Use Tinctora consistently for six weeks. If your gray isn't covered, contact us for a refund, subject to the return requirements in our Return & Refund Policy.

Contact us and we'll do what we can to help, subject to the return requirements in our Return & Refund Policy.

15% off and free shipping on every order, with an adjustable auto-refill schedule.

Yes. You can skip, pause, or change your delivery timing anytime from My Subscription.

Yes, anytime, with no cancellation fee, from My Subscription.

Most orders ship within 1 to 2 business days and arrive within 2 to 6 business days depending on location.

Yes, we ship internationally.

Tinctora is formulated in Europe, manufactured in China, and distributed by Upstride LLC, based in Wyoming, USA.

You'll receive a tracking link by email once your order ships. You can also find it anytime from your account.

Contact us as soon as possible after placing your order. We can make changes before it ships. Once an order has shipped, we're unable to modify or cancel it.

Contact us with your order number and we'll make it right.