Correspondence
Write to the atelier.
Questions about your ritual, the formula, or your order — a real human replies within one business day.
Direct lines
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Every note lands in a shared inbox monitored by our care team — no bots, no auto-replies.
A quiet promise
"We answer every letter ourselves. If you're within our 90 days, we make it right — no return required."
— The Tinctora care team