Return & Refund Policy
We want you to feel confident trying Tinctora. If it doesn’t give you the gray coverage you expected, we’ll work with you to make it right.
60-Day Full Coverage Guarantee
Try Tinctora consistently for six weeks. If your gray is still not covered, you can request a refund within 60 days of your purchase, subject to the requirements below. Most customers see full gray coverage within 2–3 weeks of consistent use.
How It Works
To request a refund:
- Contact us at help@tinctoralabs.com within the 60-day guarantee period.
- Provide your order number and a brief description of your results.
- Provide a photo showing the remaining product in the original bottle.
- Return the original bottle after receiving return instructions from our team.
Please do not send your product back without authorization.
To prevent misuse, guarantee claims are limited to eligible purchases and may be denied if the product was not used as directed or if we determine the guarantee has been misused. Return shipping is the customer’s responsibility unless the issue was caused by an error on our part.
Refunds
Once your returned bottle is received and your claim is approved, your refund will be issued to the original payment method within [5–7] business days. Bank or payment-provider processing times may vary.
Damaged or Incorrect Orders
Received a damaged or incorrect order? Contact us within 7 days of delivery with your order number and photos of the product, packaging, and shipping label. Please keep the product and packaging until our team provides instructions. We’ll arrange a replacement or refund when the issue is confirmed.
Subscription Orders
Canceling your subscription does not automatically refund previous shipments or charges. The 60-Day Full Coverage Guarantee applies to eligible subscription orders under the same terms above.
Not Eligible
Refunds may not be available for:
- Claims submitted after the 60-day guarantee period
- Products that were intentionally altered or misused
- Claims without the required information or proof
- Claims determined to be fraudulent or abusive
If you’re unsure whether your situation qualifies, contact our support team. We’re happy to review your order and help determine the best next step.
Last updated: [11.09.2026]